Billing & Customer care application for today's ISP/ASP

Silicon IBS is a comprehensive billing, provisioning and customer care software suite with Integrated Radius Server for ISPs. It features billing, customer support, on-line statement review, RADIUS interface and more. It is built on a scalable, client/server database architecture to meet your needs today and tomorrow.

The user management challenge

User management is the single largest challenge facing Internet Service Providers and private network operators today. The tools traditionally deployed for user management (UNIX shadow password files, text-file based RADIUS servers, general-purpose accounting systems, contact managers, etc.) were not designed for large-scale deployment, and typically result in user information that is dispersed over different systems and extra work to keep these systems in sync. Under these conditions, rapid growth can be devastating to even the best funded operations.

The Silicon IBS™ solution

Silicon IBS™ is a billing and customer care solution that augments, and in some cases replaces the array of ad hoc tools now in use. Built upon SQL database technology, a client/server architecture, and industry-standard hardware, Silicon IBS™ is a scaleable solution that can be used in both small (under 500 subscribers) and large (100,000+ subscribers) managed network environments.

Silicon IBS™ is designed as a Multi Operating System Application, As the heart of Silicon IBS™ is the Silicon IBS™ Biiling Server and Powerfull Radius Server. Silicon IBS™ is a server application that utilizes any SQL-compliant relational database management system (Oracle8i-10g,MSSQL 2000+,PostGres,MySQL) as its core engine. All other components of Silicon IBS™ interact with Database Server either though Open Database Connectivity (ODBC) or directly through the Database application programming interface. Since the data within Silicon IBS™ is organized in a standard schema, powerful reporting and external integration is possible.

Advantages of Silicon IBS™

Enables ISP's to manage their operations according to business needs--rather than by the requirements of the technology-by providing comprehensive management of billing, reporting, call tracking, customer care, system monitoring, and user authentication in a single integrated software solution.

Reduces cost by allowing clerical employees to perform billing and subscriber management functions. Improves staff productivity by providing real-time access to support records, current service status, historical call logs (with complete RADIUS disconnect reasons), billing information, and customer payment history.

Integrates with RadiusNT/X, the industry's best selling RADIUS authentication servers, most NT and Unix based mail servers. Improves ISP competitiveness by making it easy to create new services types, billing scenarios, reseller relationships, discount schemes and pricing options.

Increases customer satisfaction by providing online status reporting, and consolidated statements for customers.
Builtin Radius support.

Technical specifications and requirements

Silicon IBS™ is a client/server system : The Silicon IBS™ server requires any SQL-compliant relational database management system (Oracle8i,9i,10g,MSSQL 2000+,PostGres,MySQL).
For Billing Server Unix or Windows based OS required as Silicon IBS™ is designed as a multi Platform Application For Radius Server Unix based OS required (Linux,Unix,FreeBSD etc)
For Web server Windows machine with IIS is required.
Hardware requirements are driven by the database.

Silicon IBS™: In a class by itself

In a market dominated by point products, Silicon IBS™ is the only integrated ISP management suite that brings together the front office, back office, and network operations.